Helping leaders and organizations turn strategy into execution, partnerships into growth and opportunities into measurable results.
Trusted by senior executives to bring order, strategic alignment and flawless execution to complex leadership environments — so they can focus on what only they can do.
A partner built for the highest level
For over twenty years, Susan has partnered with senior executives within one of Africa's leading financial institutions, supporting strategic partnerships, payment initiatives, executive decision-making and high-impact business operations.
Along the way, she noticed a pattern: the most successful leaders were often carrying too much operational weight — and that the right partner could remove it. Executives who work with Susan get their time back, their inbox under control, and the quiet confidence that nothing important will fall through the cracks.
"My role has always been to remove friction — coordinating complex schedules, protecting confidential information, following through on critical actions, and ensuring stakeholders stay aligned."
I don't simply manage tasks. I create the space that allows leaders to lead.
Who I Partner With
20+ years at the heart of banking & payments
Susan's career spans senior executive support, payments and financial services advisory, and operational leadership roles within Kenya's most respected financial institutions and payment ecosystems.
- Partnered with C-Suite executives to drive strategic priorities, executive decision making and organizational effectiveness through trusted business support and stakeholder leadership.
- Driving strategic partnership, payment innovation, and market growth across financial institutions and global payment networks.
Executive-grade experience means Susan understands the complexity, culture and expectations of corporate leadership — she isn't learning on your time.
Reliable support that creates structure
Every engagement begins with a complimentary 30-minute discovery consultation.
Executive support services
The CAPACITY Framework™
Every engagement follows a proven, repeatable process for creating executive capacity.
A week in the executive office
What leadership looks like when every detail is under control.
The result: the executive finishes the week informed, organised, and ahead of schedule — with the mental space to lead, not just manage.
Executive partnership success
Inside your executive office
Trusted across banking, cards and loyalty
"Susan consistently anticipated priorities, kept complex executive schedules moving and ensured nothing important slipped through the cracks. She has a deep understanding of cards and payments, with a proven ability to drive portfolio growth."
"Susan is an exceptional collaborator — her ability to align cross-functional teams, drive initiatives forward and deliver measurable results sets her apart. She brought real rigor to every stage."
"Susan's deep expertise in payments, loyalty programs and partnership negotiations made a real impact on our project together. Her strategic mindset stood out immediately."
Why clients choose me
"When everything behind the scenes works seamlessly, leaders are free to lead."
Every engagement begins with a complimentary 30-minute discovery consultation — no obligation, typically leading to a three- to six-month retainer.
Skip the back-and-forth and pick a slot directly, or message on WhatsApp for a faster reply.